Shipping & Returns


Shipping

We offer a flat rate shipping fee of £3.95 within the UK.

We aim to dispatch your item working 48 hours of receiving your order and delivery is expected within 2-3 days.

If you have an urgent order please email us at hello@theneutralstore.co.uk to arrange next day delivery where possible.

For international shipping please also email us at hello@theneutralstore.co.uk to arrange.

Returns

We hope you love your order here at TNS. However if you are in any way unsure please email us within 5 days of receiving your item to request a refund.

Items must be returned to us in an unused condition within 14 days of receipt of your order.